Privacy Policy

This website is operated by: Lough Ree Boating & Walking Tours

Address: Main Street, Lanesborough, Co. Longford N39 E0P4

We are the “data controller” for the purposes of the EU General Data Protection Regulation (GDPR) and Irish data protection law.

We collect the following types of data:

2.1 Data you provide when booking

• Full name
  
• Email address
  
• Phone number
  
• Payment details (processed securely by our payment provider; we do not store card numbers)
  
• Number of participants
  
• Accessibility needs (optional)
  
• Any message or request submitted during booking
  

2.2 Data collected through our website

• IP address
  
• Browser type
  
• Device information
  
• Pages viewed
  
• Cookies (see section 10)
  

2.3 Email communications

If you contact us, we collect your name, email and any information you include in your message.

Purposes + Legal Bases

Under GDPR, we must have a lawful basis for each use of your data.

3.1 To process your booking

• Sending confirmation emails
  
• Contacting you with updates about your tour
  
• Processing payment
  Lawful basis: Contract necessity (Art. 6(1)(b))
  

3.2 To comply with legal and tax obligations

• Financial reporting
  
• Insurance documentation
  
• Audit requirements
  Lawful basis: Legal obligation (Art. 6(1)(c))
  

3.3 To ensure your safety on the tour

• Recording emergency contact details (if provided)
  
• Assessing accessibility needs
  Lawful basis: Vital interests (Art. 6(1)(d))
  

3.4 To improve our website and services

• Analytics
  
• Website performance
  Lawful basis: Legitimate interests (Art. 6(1)(f))
  

3.5 Marketing (only if you opt in)

• Email newsletters
  
• Offers or updates
  Lawful basis: Consent (Art. 6(1)(a))
  You may withdraw consent at any time.
  

We retain data only as long as needed for the purpose collected.

• Booking records: 6 years (legal requirement for Irish tax and financial reporting)
  
• Emails & enquiries: up to 12 months
  
• Marketing lists: until you unsubscribe
  
• Analytics data: see cookie section
  

After retention periods end, data is securely deleted or anonymised.

We share data only when necessary:

5.1 Payment provider

Rezgo Booking System
Used to process payments securely. We do not store your full card details.

5.2 Booking system

Rezgo
Used to manage your reservation.

5.3 Email/Messaging Services

Rezgo
Used to send booking emails or customer messages.

5.4 Web hosting provider

Register 365 – www.register365.com
Your data is stored on secure EU servers unless otherwise stated.

5.5 Insurance or emergency services

Shared only where required for safety or legal compliance. We do not sell your data to third parties.

If any service provider transfers your data outside the EEA, we ensure that one of the following is in place:

• An EU adequacy decision, or
  
• Standard Contractual Clauses (SCCs) approved by the European Commission, or
  
• Equivalent legally binding safeguards
  

You can request details by contacting info@loughreeboatingandwalkingtours.com.

You have the following rights under EU law:

• Right of access – request a copy of your data
  
• Right to rectification – correct inaccurate information
  
• Right to erasure – ask us to delete your data
  
• Right to restrict processing
  
• Right to data portability
  
• Right to object
  
• Right to withdraw consent (for marketing or any consent-based processing)
  

To exercise any of these rights, email: info@loughreeboatingandwalkingtours.com

We will respond within one month.

If you have concerns about how we handle your data, you can contact:

Data Protection Commission (Ireland)
Website: www.dataprotection.ie
Email: info@dataprotection.ie
Phone: +353 57 868 4800

We encourage you to contact us first so we can resolve any issues.

We take appropriate technical and organisational measures to keep your data secure, including:

• SSL encryption
  
• Access controls
  
• Secure servers
  
• Regular security and software updates
  
• Limiting access to only necessary staff or contractors
  

We use cookies to:

• Improve website performance
  
• Enable essential website functions
  
• Analyse usage patterns
  
• Support booking features
  

When you visit our website, you will see a cookie banner that allows you to:

• Accept all cookies
  
• Reject non-essential cookies
  
• Manage preferences
  

Essential cookies cannot be turned off as they enable the website to function.

Detailed information is available in our Cookie Policy.

Our services are not directed at children under 16. We do not knowingly collect personal data from children without parental consent. Children under 18 must be accompanied by a responsible adult during tours.

We may update this Privacy Policy from time to time. The latest version will always be available on this page. If changes are significant, we will notify you by email or through the website.

For any questions about this Privacy Policy or your data rights, contact: info@loughreeboatingandwalkingtours.com